Community Member

Advice needed – iD Mobile Complaints Team refusing to properly deal with my complaint

iD Mobile won’t process my cancellation or address my poor service and £60 automatic cashback. Complaints Team keeps sending me to Customer Service.

iD Mobile Employee

Hi @sakkaff51239,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

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