Skip to main content
Community Member
September 5, 2026
Question

Advice needed – iD Mobile Complaints Team refusing to properly deal with my complaint

  • September 5, 2026
  • 1 reply
  • 11 views

iD Mobile won’t process my cancellation or address my poor service and £60 automatic cashback. Complaints Team keeps sending me to Customer Service.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@sakkaff51239,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.