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Community Member
July 1, 2026
Question

bad mobile signal

  • July 1, 2026
  • 2 replies
  • 21 views

I just switched to ID mobile and find out even worse siganl then my Previous one . My contract is sim only for 24months can I refund it ? 

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    July 1, 2026

    ALWAYS input your postcode into new NETWORKS, Network coverage page, before changing.😁

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    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Bibirandall,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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