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Question

billing issue cut off and also sick to death of being screwed over by ID mobile.

  • April 13, 2026
  • 2 replies
  • 10 views

Im a very upset customer and I would like to know how much it will cost to get out of my contract as I am sick and tired of the rubbish service ive received from yourselves!!! Constant missed bill dates which is NOT my fault, the fault lays with ID mobile which results in ID mobile cutting off my services which has left me stranded too many times now especially when I was in the middle of the ocean with no mobile services to call for help!!! I've lost count how many times I have detailed my situation and circumstances to ID mobile but it seems that they do not care at all and would rather screw me over every month!!! It seems to me that ID mobile struggle to understand the concept of a specific date for my payment to be taken!! Worst mobile provider ive ever been with and that is a fact! I want my services turned back on as soon as possible where I will pay my outstanding bill tomorrow (14-04-2026) when I put money in the bank to pay it. And then I would like someone from management to call me immediately to discuss my contract termination as I stated above, I am sick to death of being screwed over by ID mobile. 

 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • April 13, 2026

Nobody from iD Mobile is going to call you.

  1. Pay your outstanding amount.
  2. Text INFO to 85075 from your mobile number is a free service used to check your current contract status and determine if you will incur early termination fees if you leave your provider now.

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  • iD Mobile Employee
  • April 14, 2026

Hi ​@Adamnorris,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.