Brand new customer, poor signal in Central London

Forum|Forum|5 months ago
April 1, 2026
1 reply
36 views

I've just become a new ID mobile customer on a SIM 5G contract. I was previously with Vodafone.

I work in central London and need my phone for work.

I have never had signal issues until becoming an ID customer.

My office postcode is EC1A

Can you work to improve this area please otherwise I have to move on to another provider?

Thanks in advance

Anneline M

iD Mobile Employee

Hi @Dwh40k,

We’re sorry to hear about the issue you’re experiencing with the coverage.

Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

-Anneline