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Question

Brand new customer, poor signal in Central London

  • April 1, 2026
  • 1 reply
  • 3 views
D
New Contributor

I've just become a new ID mobile customer on a SIM 5G contract. I was previously with Vodafone.

I work in central London and need my phone for work. 

I have never had signal issues until becoming an ID customer.

My office postcode is EC1A 

Can you work to improve this area please otherwise I have to move on to another provider?

Thanks in advance 

 

1 reply

Anneline M
iD Mobile Employee
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  • Anneline M
  • iD Mobile Employee
  • April 1, 2026

Hi ​@Dwh40k, 

 

We’re sorry to hear about the issue you’re experiencing with the coverage. 

 

Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

 

-Anneline

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