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can someone please inform me who I'm having to purchase more data when my contract is unlimited thank you

  • July 30, 2026
  • 1 reply
  • 13 views

why am I paying for add ons when my data is supposed to be unlimited yeah im being charged for extra 

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • July 31, 2026

Hi ​@Luna8610

 

We’re sorry to hear that you’re being charged for out of plan usage. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline