Cancel 1 month Sim only plan within cooling off period and keep my number

Hi ​@AB2026,

I’m really sorry to hear about the signal issues you’ve been experiencing I completely understand how frustrating that must be, especially when the coverage checker suggested otherwise.

Just to reassure you, you won’t automatically lose your number, but you’re right to check before making any changes. If you cancel within your 14-day cooling-off period, the account will close and your number can be lost unless we take the right steps first so it’s important we handle this carefully.

Don’t worry though, I’ll help you get this sorted 👇

I’ve just sent you a private message so we can go through your options securely and make sure your number is protected.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there.

Thanks

Owethu