CANCEL

Forum|Forum|11 months ago
October 10, 2025
4 replies
474 views

Your live chat is terrible it's none existent.

I am currently with ID mobile, my contract ends tomorrow so I purchased a new SIM only plan. Can I keep my current number I have with you for the new plan?

If not I want to cancel my new plan so get someone to contact me!!!!!

Best answer by WelshPaul

Your live chat is terrible it's none existent.

I am currently with ID mobile, my contract ends tomorrow so I purchased a new SIM only plan. Can I keep my current number I have with you for the new plan?

If not I want to cancel my new plan so get someone to contact me!!!!!

You can’t keep your old number because you can’t transfer numbers between plans. Therefore, you’ll have to cancel the new plan and upgrade your old one, or perform a triangle port.

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

Lamiya C

iD Mobile Employee

Hi @Jane8,

Thanks for reaching out. Yes, when you upgrade to a new SIM-only or Handset plan with us, you’ll keep your current number.
You can check in the iD Mobile App to confirm the upgrade.
If your new SIM plan shows there, then everything has gone through correctly. You should also receive an order confirmation email with your order number.
If you’re unsure or think there may be an issue with your order, please feel free to contact us via Live Chat, Facebook or X, our Community Forum, or by emailing socialqueries@idmobile.co.uk. We’d love the opportunity to make sure everything’s sorted for you.

Thank you,

Lamiya

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WelshPaulAnswer

Platinum  Contributor

Your live chat is terrible it's none existent.

I am currently with ID mobile, my contract ends tomorrow so I purchased a new SIM only plan. Can I keep my current number I have with you for the new plan?

If not I want to cancel my new plan so get someone to contact me!!!!!

You can’t keep your old number because you can’t transfer numbers between plans. Therefore, you’ll have to cancel the new plan and upgrade your old one, or perform a triangle port.

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.