Cancel contract and ID keeps change the end date | iD Mobile Community
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Cancel contract and ID keeps change the end date

  • October 11, 2025
  • 1 reply
  • 36 views
I
Community Member

Hi

 

I have requested to cancel my contract on the 24/09 and got a confirmate text says my contract ending on 24/10. However two weeks later ID send me another bill and the there is no mention about the end date of my contract. 

I have spoken to an online chat agent and he/she said the new end date is now 09/11. 

This is absurd, the online chat agent is helpless and took 10 mins to reply a single question. 

Can anyone help?

 

Thanks

    1 reply

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • October 12, 2025

    You will be billed until your line is disconnected. Any overpayment will be refunded once your final bill has been generated. 
     

    It appears that the date changed because you initially cancelled your original request and then requested a PAC. You subsequently cancelled the PAC and submitted another cancellation request. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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