Cancel contract and move number to a new provider

Hi ​@SarahC1234  
  
Your account will not disconnect until your new network provider uses the PAC to take over your number. If you do not use your PAC before it expires, your account will remain active until you contact us again to cancel, and you will continue be liable for charges. 
  
You will still receive your next bill as normal unless you use your PAC code. 
  
Your final bill will be produced the day after your number is transferred and will be due within 14 days. If you have an active direct debit please leave it active until the final payment has cleared. 
  
The final bill will include: 
 - Any out of plan charges you incur up until the disconnection date. 
 -The termination fee which also covers the remaining line rental of your contract period. 

I hope this helps. Do not hesitate to reach out should you have any other question.
  

I didn't get any notice or phone call to renew my contract. I wish to cancel all together abd receive a pac code to go to a different network. Or be offered a sim only deal

Hi ​@Kazmac,

The renewal email would have been sent to the email address registered on the account when it was first taken out.
If you’d like to cancel and request a PAC code, or if you’d prefer to explore a SIM only deal instead, we can help with that next.
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
We'll speak to you there.

Thanks,

Tashnieka

The iD Mobile Support Team