Cancel contract within cool off period

Forum|Forum|10 months ago
October 21, 2025
3 replies
119 views

I have tried to use the live chat automation bot, and after 7 unsuccessful tries I have given up. No phone number, or email. I simply want to cancel my contract within the 14 days I have for cool off, seems impossible!

Lamiya C

iD Mobile Employee

Hi @tom890890890

Thanks for reaching out, and I’m really sorry you’ve had such a frustrating experience trying to cancel your contract, especially when you're still within the 14-day cooling-off period.

We’d love the opportunity to look into this and see if there’s anything we can do to improve your experience.
Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

Lamiya

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H

hnaeem77

New Contributor

I have tried to use the live chat automation bot, and after 7 unsuccessful tries I have given up. No phone number, or email. I simply want to cancel my contract within the 14 days I have for cool off,

M

Marquerita T

iD Mobile Employee

Hi @tom890890890 and @hnaeem77 My apologies for the hassle with getting through to a live agent. Can you please send us a private message via this link; https ://community.idmobile.co.uk/inbox/overview or join us via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.