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Question

Cancel my contract

  • July 18, 2026
  • 1 reply
  • 22 views
C
Community Member

I am going to return my phone to Carphone Warehouse due to the inability to transfer my number over from my old ID plan to my new one.

I just want to make sure I can cancel my plan in the cool off period before I return the handset. 

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • July 19, 2026

    Hi ​@Conorf98 

     

    I'm sorry to hear you're considering returning your new phone because you've been unable to transfer your number.

    If you're still within your cooling-off period, you can cancel your plan and return the handset in line with our returns policy. Please send us a private message via our socials (Facebook or Instagram).

     

    Thank you,

     

    Zandile M

    Thei iD Mobile Team

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