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ian20uk
New Contributor
Jan 22, 2026 12:04 PM UTC

cancellation

Hi I took a esim out on the 14th of January, the signal is bad in my home so I need to to cancel it. In the terms and conditions it said I could cancel within 14 days and just pay for it pro-rarta , I just canceled it and it says 21at of feb?

 

thank you 

 

    3 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    Jan 22, 2026 1:59 PM UTC

    You need to follow the returns process to cancel using the cooling-off period.

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    ian20ukAuthor
    New Contributor
    Jan 22, 2026 3:50 PM UTC

    sorted now

     

     

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Jan 23, 2026 11:57 AM UTC

    Hi ​@ian20uk 

     Thank you for getting in touch with us. I am glad that you are sorted.

     

    Thank you,

    Zandile 

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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