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ian20uk
New Contributor
January 22, 2026

cancellation

  • January 22, 2026
  • 3 replies
  • 48 views

Hi I took a esim out on the 14th of January, the signal is bad in my home so I need to to cancel it. In the terms and conditions it said I could cancel within 14 days and just pay for it pro-rarta , I just canceled it and it says 21at of feb?

 

thank you 

 

    3 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    January 22, 2026

    You need to follow the returns process to cancel using the cooling-off period.

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    ian20ukAuthor
    New Contributor
    January 22, 2026

    sorted now

     

     

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    January 23, 2026

    Hi ​@ian20uk 

     Thank you for getting in touch with us. I am glad that you are sorted.

     

    Thank you,

    Zandile 

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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