cancelled by plan but still ongoing

Forum|Forum|1 year ago
September 18, 2025
3 replies
47 views

I have contacted live chat 3 times now to cancel my sim only within 7 days of ordering it. But it is still ongoing…: I’ve said to leave online but I don’t want to be charged for it which doing it this way I will be. I don’t want to go on live chat again as they do not seem to solve this problem and seem to be useless. Does anybody have any ideas? Thanks

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Tyler C

iD Mobile Employee

Hi there @AJ89, sorry to hear that. Did the live-chat say they’d help with the return, or are you struggling to get through to an agent?

Thanks,

Tyler

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AJ89Author

New Contributor

I got through 3 times. Each time they said they had dealt with it and the contract would be ended but when I looked on my account it was still active and receiving emails welcoming me.

I do have another contract with ID aswell and that’s why I cancelled as had changed my mind.

Tyler C

iD Mobile Employee

Hi there @AJ89, sorry to hear that. Please contact us via Facebook, and we’d be happy to help.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.