cancelled by plan but still ongoing | iD Mobile Community
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cancelled by plan but still ongoing

  • September 18, 2025
  • 3 replies
  • 27 views
AJ89
New Contributor

I have contacted live chat 3 times now to cancel my sim only within 7 days of ordering it. But it is still ongoing…: I’ve said to leave online but I don’t want to be charged for it which doing it this way I will be. I don’t want to go on live chat again as they do not seem to solve this problem and seem to be useless. Does anybody have any ideas? Thanks 

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 18, 2025

    Hi there ​@AJ89, sorry to hear that. Did the live-chat say they’d help with the return, or are you struggling to get through to an agent?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    AJ89
    New Contributor
    • AJ89
    • Author
    • New Contributor
    • September 18, 2025

    I got through 3 times. Each time they said they had dealt with it and the contract would be ended but when I looked on my account it was still active and receiving emails welcoming me. 
     

    I do have another contract with ID aswell and that’s why I cancelled as had changed my mind. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 19, 2025

    Hi there ​@AJ89, sorry to hear that. Please contact us via Facebook, and we’d be happy to help.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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