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jenmelinda
Community Member
Aug 30, 2026 9:09 PM UTC

cancelling contract i dont use

I need to cancel my contract , I never set up an ID account, no longer have the sim and haven’t used it for more than six months. I have come to the en of my 24 month contract. How do I contact you to sort this?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Sep 5, 2026 4:09 PM UTC

    Hi ​@jenmelinda,

     

    I've just sent you a private message to help get this sorted.
     
    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
     
    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 
     
    We'll speak to you there.
     
    Thanks,
     
    Gemma M
    The iD Mobile Social Media Team

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