Cancelling - I cant seem to leave !!! | iD Mobile Community
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Cancelling - I cant seem to leave !!!

  • September 17, 2025
  • 2 replies
  • 57 views

I have 2 ID sims.

 

i cancelled one a few weeks ago and the other about a week ago.

 

I'm fairly sure i had paid the last payment but then today ID took another £8 by DD.

 

do they just ignore cancellation requests and keep billing? 
 

what do i do to check the cancellation status or shall i just close down the direct debit mandates?

 

in both cases the sims were just monthly and a temp measure as short term back up. 
 

I could dig out the emails confirming the cancellation for clarity but it just feels fishy still seeing DDs leave to pay for ID sims.

 

ps I picked category from the drop down “thinking of leaving?” ‘cus there is no option “not thinking of leaving, I’ve left, or I’m trying to?” 

Best answer by WelshPaul

To cancel your service, you must give 30 days’ notice. If you gave notice one week ago, the line will still be active. Once the line is closed, a final bill is generated, and any overpayment will be refunded.

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • September 17, 2025

To cancel your service, you must give 30 days’ notice. If you gave notice one week ago, the line will still be active. Once the line is closed, a final bill is generated, and any overpayment will be refunded.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 18, 2025

Hi there ​@SimJim, as kindly advised by ​@WelshPaul, we require 30-days notice for disconnections, as per our T&C’s, so your contract continues for a further 30-days, and you’ll pay for those 30-days line-rental.

 

Thanks,

Tyler