Solved

Cancelling - I cant seem to leave !!!

Forum|Forum|3 months ago
September 17, 2025
2 replies
64 views

S

SimJim
New Contributor

I have 2 ID sims.

i cancelled one a few weeks ago and the other about a week ago.

I'm fairly sure i had paid the last payment but then today ID took another £8 by DD.

do they just ignore cancellation requests and keep billing?

what do i do to check the cancellation status or shall i just close down the direct debit mandates?

in both cases the sims were just monthly and a temp measure as short term back up.

I could dig out the emails confirming the cancellation for clarity but it just feels fishy still seeing DDs leave to pay for ID sims.

ps I picked category from the drop down “thinking of leaving?” ‘cus there is no option “not thinking of leaving, I’ve left, or I’m trying to?”

Best answer by WelshPaul

To cancel your service, you must give 30 days’ notice. If you gave notice one week ago, the line will still be active. Once the line is closed, a final bill is generated, and any overpayment will be refunded.

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|3 months ago
September 17, 2025

To cancel your service, you must give 30 days’ notice. If you gave notice one week ago, the line will still be active. Once the line is closed, a final bill is generated, and any overpayment will be refunded.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

+24

Tyler C
iD Mobile Employee
Forum|Forum|3 months ago
September 18, 2025

Hi there @SimJim, as kindly advised by @WelshPaul, we require 30-days notice for disconnections, as per our T&C’s, so your contract continues for a further 30-days, and you’ll pay for those 30-days line-rental.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.