Hi there ​@DJMan, please contact our live-chat to explain your bill further if needed:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Hi Tyler, I've tried that and they can't give me a reasonable / understandable explanation

Hi there ​@DJMan, what was the explanation given please?

Thanks,

Tyler

basically something to the effect it's because I'm ending my contract early, I explained that my contract ends on the 8th October and I have just paid my 24th payment which cover up to the final date. 

She said wait until your contract ends and there won't be any charge. 

I said but surely that would then mean I was in the next billing period and therefore would incur a charge?

She then said well don't wait till it ends cancel before it does

OK ​@DJMan 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

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