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New Contributor
DJMan
New Contributor
September 22, 2025
Question

cancelling in final month

  • September 22, 2025
  • 5 replies
  • 91 views

So coming to the end of my 24 month contract,  all payments made including the final one which covers the period of 8th Sept to 7th Oct. 

when I requested a PAC they say I need to pay an extra £10.70 !!

Why when I've made all 24 payment up to the end of my contract

    5 replies

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 23, 2025

    Hi there ​@DJMan, please contact our live-chat to explain your bill further if needed:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    DJManAuthor
    New Contributor
    September 23, 2025

    Hi Tyler, I've tried that and they can't give me a reasonable / understandable explanation

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 25, 2025

    Hi there ​@DJMan, what was the explanation given please?

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    DJManAuthor
    New Contributor
    September 25, 2025

    basically something to the effect it's because I'm ending my contract early, I explained that my contract ends on the 8th October and I have just paid my 24th payment which cover up to the final date. 

    She said wait until your contract ends and there won't be any charge. 

    I said but surely that would then mean I was in the next billing period and therefore would incur a charge?

    She then said well don't wait till it ends cancel before it does

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 25, 2025

    OK ​@DJMan 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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