I had two sim only contracts with you. One was running for a long time, the other I took out. But because I had so much trouble contacting you via the app I cancelled both contracts including the new one via your app I canceled within the two weeks cooling off period. You reported me to a debt collection agency and I paid the £14 for both contracts. You was supposed to contact me regarding the cancellation of both sim only contracts. you did not contact me at all. but now you are registering me on a credit reference agency stating that I have mist two months payment. I wist to make a complaint with your company. Before I take this to the ombudsman. As I wish to get this sorted ASAP