cant login or recive tex!!!! | iD Mobile Community
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cant login or recive tex!!!!

  • November 7, 2025
  • 2 replies
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B
Community Member

Hi I am trying to log in to my account to cancel my sim as it’s out of contract but I only use it as data in my iPad so the pone is not connected to receive Tex so I can’t get in, this is very frustrating as there are no numbers to ring or I can’t find an email address to get in touch with any one, help would be very much appreciated 

Best answer by WelshPaul

iD Mobile plans are designed for mobile phones not tablets routers or smartwatches. To receive a code simply insert the SIM card into a phone. Don’t want to do that? Use live chat!

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • November 7, 2025

    iD Mobile plans are designed for mobile phones not tablets routers or smartwatches. To receive a code simply insert the SIM card into a phone. Don’t want to do that? Use live chat!

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • November 7, 2025

    If your broadband is received via a 4G/5G router check in the settings, as most have a

    setting to enable sending/receiving texts.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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