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Question

closed account in credit - how do i get the money back?

  • February 24, 2026
  • 1 reply
  • 7 views
A
Community Member

My account closed and I moved to a monthly contract elsewhere. I’m not against the idea of moving back when a good sim only deal is available.

but my account closed in credit and I’ve not had the credit paid to me. How long will this take?

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • February 24, 2026

    Hi ​@Aniorise ,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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