Complaint - A simple order problem turns into a marathon effort to get answers from the online chat | iD Mobile Community
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Complaint - A simple order problem turns into a marathon effort to get answers from the online chat

  • November 10, 2025
  • 1 reply
  • 21 views

I tried to resolve a problem with an order with the online chat and it has taken 4 conversations where I have been given the wrong information about an order cancellation. Each time I am on the online chat for around 40 minutes before I get any information.  Each time I am getting more frustrated with ID. Especially they ask what I am asking for even though it is in the chat and they reply incorrectly. I tried to complain and it opened up an online chat where they didn’t have any information and asked all the same questions with the same experience. Really frustrating. Where do you go when you don’t get the answers. All I want to do is get confirmation my order was cancelled. And have that confirmed in email, which they say will come but never does. 

1 reply

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • November 10, 2025

Why bother with live chat? Simply call the sales team on 0330 678 1447 and they’ll confirm your order status.