data usage discrepancy - difference between phone and ID tracking

Forum|Forum|10 months ago
October 28, 2025
1 reply
181 views

Hi there,

I have been using ID mobile for a long time now, on the same data plan for ages. I have just over 2GB and this has always been Ok for me.

However recently it seems that ID is counting my data wrong… and claims my data has run out very quickly recently. I have set my phone to track over the correct billing period to compare.

My phone says that I have used just over 1GB over the same period that ID says that I have used nearly 2.5GB (I also bought an add on which ran over into the start of the month). (pictures attached)
I have already spoken with the live chat and they were unable to tell me anything other than what is present on the app

It is very frustrating - I don’t want to upgrade as if the problem persists upgrading won’t help! (data will still be miscounted and run out fast) I may need to change providers if I cannot find a solution. Hopefully someone can help.

Thanks.

Lamiya C

iD Mobile Employee

Hi @Ro_ry1234 ,

Thanks for reaching out and sharing the details, we’re really sorry for the frustration this has caused. It’s definitely concerning if your phone’s data tracking doesn’t match what’s shown in the app.

Could you please DM us or email socialqueries@idmobile.co.uk with your account details and the screenshots? We’ll escalate this to our team to investigate further and help get it sorted.
We appreciate your patience

Lamiya
iD Mobile Team

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