New Contributor

discrimination practice

3 replies
5 views

I don't like companies that treat me as second class citizen.

This discrimination based on my disability is unacceptable.

You have publicity insulted all of us in this category.

Hosai W

iD Mobile Employee

Hi @Phill J

Thank you for reaching out to us, please accept my apologies for any inconvinience caused to you, please could you confirm what you need assitance with so that we can assist and lead you in the correct direction.

Thanks,
Hosai

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Phill JAuthor

New Contributor

I face discrimination as an existing customer I'm not able to access the same deals as new customers.

Please can you provide a link to £6 for 20gb, rolling deal.

I don't want excuses about computer algorithms, just the link.

Thanks 👍

Gemma M

iD Mobile Employee

Hi @Phill J,

We understand why you might feel that way.

The deals available to new customers and existing customers aren't always the same. New customers are generally offered plans based on the offers currently available when joining, whereas existing customers will see upgrade and renewal options based on their account history and eligibility.

Unfortunately, we're unable to provide a direct link to a specific £6 for 20GB rolling plan for existing customers. To find out what plans are available to you, we'd recommend contacting our Sales Team via Live Chat, as they'll be able to review your account and discuss the options available.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.