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Community Member
Derek Murdoch
Community Member
Nov 10, 2026 8:45 PM UTC
Question

existing customer

I’m thinking of leaving ID at the end of my plan as there doesn’t seem to be a suitable plan for me as an existing customer 

 

    2 replies

    JoeKing
    Silver Contributor
    JoeKing
    Silver Contributor
    Nov 11, 2026 1:07 AM UTC

    You can always call sale's  during business hour's and see what they can offer you. 

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Nov 11, 2026 12:16 PM UTC

    Hi ​@Derek Murdoch,

     

    We're sorry to hear you're considering leaving iD Mobile.

     

    Before you make a decision, we'd recommend contacting our Sales Team via Live Chat. They'll be able to review your account, discuss your usage needs, and check whether there are any plans available that may be a better fit for you.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    We hope they're able to find an option that works for you.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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