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Question

exit charge during cooling off

  • August 1, 2026
  • 1 reply
  • 9 views
R
Community Member

Hi, I just posted to Id mobile and wish to cancel, number just ported today. The pac request is telling me my exit fee is £33 which is more than my monthly charge ! I thought there was a cooling off period ?

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • August 2, 2026

Hi ​@Reiverit 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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