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Community Member
Reiverit
Community Member
Aug 1, 2026 7:14 PM UTC
Question

exit charge during cooling off

Hi, I just posted to Id mobile and wish to cancel, number just ported today. The pac request is telling me my exit fee is £33 which is more than my monthly charge ! I thought there was a cooling off period ?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Aug 2, 2026 9:33 AM UTC

Hi ​@Reiverit 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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