Skip to main content
Question

fed up no data even when there is wifi

  • February 11, 2026
  • 0 replies
  • 6 views
S
Community Member

For weeks now I have had no data access I have some of last month data and all of this months data left ! It’s annoying and no turning off then on lasts like 2 seconds I can’t even use WiFi sometimes.

thinking of leaving! Ad there is no1 u can talk to but a bot that goes round in circles and then u loose connection 🙄 can’t even find out how long I have left but surely if I’m not getting service I can just leave !! Help me or loose me!

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Gemma M
    • iD Mobile Employee
    • February 12, 2026

    Hi ​@sarahlisovsky,

     

    I'm really sorry to hear you're experiencing issues with your data. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    1. Open Settings
    2. Tap General Management
    3. Tap Reset
    4. Select Reset network settings

    For iPhone:

    1. Go to Settings
    2. Tap Phone
    3. Tap My Number
    4. Delete the old number
    5. Enter the new number
    6. Tap Save

    Then follow these steps to refresh iMessage:

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement