Question

fed up no data even when there is wifi

Forum|Forum|23 days ago
February 11, 2026
3 replies
19 views

sarahlisovsky
Community Member

For weeks now I have had no data access I have some of last month data and all of this months data left ! It’s annoying and no turning off then on lasts like 2 seconds I can’t even use WiFi sometimes.

thinking of leaving! Ad there is no1 u can talk to but a bot that goes round in circles and then u loose connection 🙄 can’t even find out how long I have left but surely if I’m not getting service I can just leave !! Help me or loose me!

+6

Gemma M
iD Mobile Employee
Forum|Forum|22 days ago
February 12, 2026

Hi @sarahlisovsky,

I'm really sorry to hear you're experiencing issues with your data. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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N

Nanajools
New Contributor
Forum|Forum|21 days ago
February 13, 2026

I had the a.same i bought 2 add ons in the end i complained

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Anneline M
iD Mobile Employee
Forum|Forum|20 days ago
February 14, 2026

Hi @Nanajools,

Thank you for getting in touch. We’re really sorry to hear that you experienced the same issue. That’s definitely not the experience we want for our customers.

Are you still experiencing this issue. If so could you kindly please try the above steps sent by @Gemma M and let us know how it goes.

Thanks,

Anneline