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Community Member
sarahlisovsky
Community Member
Feb 11, 2026 10:28 PM UTC
Question

fed up no data even when there is wifi

For weeks now I have had no data access I have some of last month data and all of this months data left ! It’s annoying and no turning off then on lasts like 2 seconds I can’t even use WiFi sometimes.

thinking of leaving! Ad there is no1 u can talk to but a bot that goes round in circles and then u loose connection 🙄 can’t even find out how long I have left but surely if I’m not getting service I can just leave !! Help me or loose me!

      3 replies

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      Feb 12, 2026 3:29 PM UTC

      Hi ​@sarahlisovsky,

       

      I'm really sorry to hear you're experiencing issues with your data. Please try the steps below, depending on the type of phone you have:

       

      For Android:

      1. Open Settings
      2. Tap General Management
      3. Tap Reset
      4. Select Reset network settings

      For iPhone:

      1. Go to Settings
      2. Tap Phone
      3. Tap My Number
      4. Delete the old number
      5. Enter the new number
      6. Tap Save

      Then follow these steps to refresh iMessage:

      • Go to Settings
      • Tap Messages
      • Turn iMessage OFF
      • Go to Settings > General
      • Tap Reset
      • Choose Reset Network Settings
      • Once your iPhone restarts, go back to Settings
      • Tap Messages
      • Turn iMessage ON again

      Your iPhone should now recognise the new SIM and verify your number.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Nanajools
      New Contributor
      Feb 13, 2026 8:47 PM UTC

      I had the a.same i bought 2 add ons in the end i complained 

       

      Anneline M
      iD Mobile Employee
      Anneline M
      iD Mobile Employee
      Feb 14, 2026 11:54 AM UTC

      Hi ​@Nanajools, 

       

      Thank you for getting in touch. We’re really sorry to hear that you experienced the same issue. That’s definitely not the experience we want for our customers.

      Are you still experiencing this issue. If so could you kindly please try the above steps sent by ​@Gemma M and let us know how it goes. 

       

      Thanks, 

      Anneline

       

       

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