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Community Member
July 9, 2026
Question

How can I cancel my account without access to the sim?

  • July 9, 2026
  • 1 reply
  • 26 views

How can i cancel an idmobile account without access to the sim and phone?

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    July 9, 2026

    Hi ​@Back, 

     

    Thank you for reaching out.

     

    We're sorry to hear that you no longer have access to your SIM card or handset.

     

    If you're able to access your iD Mobile account, you can request a 30-day disconnection through the iD Mobile app or My Account.

     

    If you're unable to access your account, please contact us via Live Chat or send us a direct message through one of our social media platforms. Once we've completed the necessary security checks, we'll be able to assist you with your request.

     

    Owethu

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