How do i cancel a movile plan for a phone which no longer works and cannot receive text messages. | iD Mobile Community
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How do i cancel a movile plan for a phone which no longer works and cannot receive text messages.

  • November 29, 2025
  • 2 replies
  • 33 views
G
Community Member

My daughter’s phone is broken and cannot receive text messages. I want to cancel her plan (I am able to cancel from November). However I can’t do this online or via the app as a text message is sent to the phone and the phone can’t receive text messages. Is there a number I can call or an email address to cancel the plan?

    2 replies

    Z
    iD Mobile Employee
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    • Zubeida H
    • iD Mobile Employee
    • November 29, 2025

    Hi there ​@Girl74 

     

    We are sorry to hear that you would like to leave idmobile.

     

    You may try contacting us via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk. Or call our customer service complaints team on 08000492402.

     

    Thank you.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • December 1, 2025

    ​@Girl74  Generally speaking if you or your daughter has damaged the phone that's down to you. If you have an insurance against the phone this may be covered by the policy. Now if the phone is faulty due to manufacture or OS update and still in warranty you may be able to send it in for repair.

    Phone contract are 1 year or 2 year's and your tied in to such an agreement unless you've cancelled within the allowed cooling of period. 

     

    Joe

    Android OS 15 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉

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