How do i cancel a movile plan for a phone which no longer works and cannot receive text messages.

Hi there ​@Girl74 

We are sorry to hear that you would like to leave idmobile.

You may try contacting us via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk. Or call our customer service complaints team on 08000492402.

Thank you.

​@Girl74  Generally speaking if you or your daughter has damaged the phone that's down to you. If you have an insurance against the phone this may be covered by the policy. Now if the phone is faulty due to manufacture or OS update and still in warranty you may be able to send it in for repair.

Phone contract are 1 year or 2 year's and your tied in to such an agreement unless you've cancelled within the allowed cooling of period. 

Joe