How do i cancel a movile plan for a phone which no longer works and cannot receive text messages.

Forum|Forum|10 months ago
November 29, 2025
2 replies
82 views

My daughter’s phone is broken and cannot receive text messages. I want to cancel her plan (I am able to cancel from November). However I can’t do this online or via the app as a text message is sent to the phone and the phone can’t receive text messages. Is there a number I can call or an email address to cancel the plan?

Zubeida H

iD Mobile Employee

Hi there @Girl74

We are sorry to hear that you would like to leave idmobile.

You may try contacting us via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk. Or call our customer service complaints team on 08000492402.

Thank you.

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JoeKing

Silver Contributor

@Girl74 Generally speaking if you or your daughter has damaged the phone that's down to you. If you have an insurance against the phone this may be covered by the policy. Now if the phone is faulty due to manufacture or OS update and still in warranty you may be able to send it in for repair.

Phone contract are 1 year or 2 year's and your tied in to such an agreement unless you've cancelled within the allowed cooling of period.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉