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Community Member
Jul 15, 2026 5:19 PM UTC
Question

How do I cancel a sim only contract that I haven't used for 6 months and no longer have access to

I need to cancel my sim only contract that I don’t use but I don’t access to the SIM so I can’t get an access code to login to account to cancel. 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    Jul 16, 2026 11:18 AM UTC

    Hi ​@toni.1,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.