Skip to main content
Question

How do I cancel a sim only contract that I haven't used for 6 months and no longer have access to

  • July 15, 2026
  • 1 reply
  • 17 views

I need to cancel my sim only contract that I don’t use but I don’t access to the SIM so I can’t get an access code to login to account to cancel. 

1 reply

Gemma M
iD Mobile Employee
Forum|alt.badge.img+16
  • iD Mobile Employee
  • July 16, 2026

Hi ​@toni.1,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team