how do i request a new esim code (I don not have access to the Id mobile app) | iD Mobile Community
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how do i request a new esim code (I don not have access to the Id mobile app)

  • October 12, 2025
  • 5 replies
  • 57 views
A
Community Member

how do i request a new esim code (I don not have access to the Id mobile app) or the phone number (not the one on this account ) as I accidentally deleted the esim of my phone after using the one time code. I want to either cancel the contract or get access to it so I can cancel the esim.

    5 replies

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • October 12, 2025

    Hi ​@Alexandremonoyioudis , I am so sorry that you have accidentally deleted your eSim. Without an active sim you will not be able to get a verification code and therefore we cent provide another eSim. I would advise that you get a replacement sim card from your nearest Currys store. When you get it, you can contact us to activate it and then provide an eSim for you. To cancel you can contact us via live chat. Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
    You can access Live Chat here: www.idmobile.co.uk/live-chat.

    -Isa🎀

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    D
    New Contributor

    Hi

    L
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • December 30, 2025

    Hi ​@Danut Alin Bumbaru 

    How can I assist you today?

    Lamiya

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    D
    New Contributor

    I don't receive my QR card esim 

    L
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • December 30, 2025

    Hi ​@Danut Alin Bumbaru ,

     

    I’m sorry to hear you haven’t received your eSIM QR code yet.

    Here’s what to do:

    -Check that your email address registered with iD Mobile is correct.

    -Look in your spam/junk folder to see if the email landed there.

    -If you still don’t have it, contact our ive chat team, https://www.idmobile.co.uk/help/chat

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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