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Question

how do i speak to a person? URGENT

  • July 27, 2026
  • 5 replies
  • 26 views

How do I speak to a person?

5 replies

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 27, 2026

Hi ​@Pickle7

 

Thank you for reaching out, and I'm sorry if you've had difficulty getting in touch with us.

 

If you'd like to speak with one of our agents, you can do so by contacting us through Live Chat on the iD Mobile website. Alternatively, you can send us a direct message via Facebook or Instagram, where one of our agents will be happy to assist you.

 

If you need any further help, please don't hesitate to get in touch.

 

Owethu


  • New Contributor
  • July 28, 2026

my old phone stolen and now I need to transfer my phone number and eSIM to my new phone please can you send me a new eSIM


  • New Contributor
  • July 28, 2026

my


  • New Contributor
  • July 28, 2026

it keeps saying


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 30, 2026

Hi ​@Paul Cu,

 

I am so sorry to hear that your phone was stolen. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
 
Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team