How to cancel a sim account please? I have two accounts, I want to keep one and cancel the other

Forum|Forum|1 year ago
June 13, 2025
6 replies
477 views

Can someone please help me? I need to cancel one sim account as I no longer need the sim but I need to keep my other sim account. How do I do this please?

Best answer by WelshPaul

It tells you in the above FAQ to use Live Chat to submit your cancellation request if any of the listed options are not a viable option for you.

The Live Chat team is available from 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. To access Live Chat, visit www.idmobile.co.uk/live-chat.

MZone

Platinum  Contributor

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Steve De PaceAuthor

Active Contributor

Thanks for your reply but it doesn't help. I have two sims, one for my phone which I want to continue with id mobile and a router sim which I need to cancel as I don'g have a router anymore. When I tried to cancel online it said I will lose my phone sim which is not what I am trying to do. I tried online chat but gave up after a 20 minute wait

WelshPaulAnswer

Platinum  Contributor

It tells you in the above FAQ to use Live Chat to submit your cancellation request if any of the listed options are not a viable option for you.

The Live Chat team is available from 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. To access Live Chat, visit www.idmobile.co.uk/live-chat.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Anika A

iD Mobile Employee

Hi @Steve De Pace

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Amen

New Contributor

Thanks for your reply but it doesn't help. I have two sims, one for my phone which I want to continue with id mobile and a router sim which I need to cancel as I don'g have a router anymore. When I tried to cancel online it said I will lose my phone sim which is not what I am trying to do. I tried online chat but gave up after a 20 minute wait

Hi Steve I am having the same issue,I have been on live chat and still no further forward as he wanted to cancel.my new SIM. Not the best customer services I've ever used.