Can someone please help me? I need to cancel one sim account as I no longer need the sim but I need to keep my other sim account. How do I do this please?
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Thanks for your reply but it doesn't help. I have two sims, one for my phone which I want to continue with id mobile and a router sim which I need to cancel as I don'g have a router anymore. When I tried to cancel online it said I will lose my phone sim which is not what I am trying to do. I tried online chat but gave up after a 20 minute wait
It tells you in the above FAQ to use Live Chat to submit your cancellation request if any of the listed options are not a viable option for you.
The Live Chat team is available from 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. To access Live Chat, visit www.idmobile.co.uk/live-chat.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Anika
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