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Question

i am not able to call or text from my ID ,on samsung J7. kindly help

  • March 20, 2026
  • 1 reply
  • 3 views

i am not able to call or text from my ID ,on samsung J7. kindly help

1 reply

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  • iD Mobile Employee
  • March 20, 2026

Hi ​@FAKHR-E-ALAM 

 

Sorry to hear that you’re unable to make calls and send texts on your phone. Please try the troubleshooting steps below:

 

1. Test the SIM card

Insert your SIM card into another phone and check if you’re able to make calls and send texts. This will help determine if the issue is with the SIM or the device.

 

2. Manually connect to the iD Mobile network

 

Swipe down on the main screen to open the notifications panel

Tap the Settings icon

Tap Connections

Tap Mobile Networks

Turn off Select Automatically

Select iD Mobile

Wait a few minutes and test the service again

 

3. Perform a mobile network reset

 

Swipe down from the top of the screen

Tap the Settings icon

Tap General Management

Tap Reset

Tap Reset Mobile Network Settings

Tap Reset Settings and confirm

Tap Reset Wi-Fi and Bluetooth Settings

Tap Reset Settings and confirm

Return to the home screen

Restart your phone

 

Michael Z