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i am not able to call or text from my ID ,on samsung J7. kindly help

  • March 20, 2026
  • 1 reply
  • 3 views
F
Community Member

i am not able to call or text from my ID ,on samsung J7. kindly help

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • March 20, 2026

    Hi ​@FAKHR-E-ALAM 

     

    Sorry to hear that you’re unable to make calls and send texts on your phone. Please try the troubleshooting steps below:

     

    1. Test the SIM card

    Insert your SIM card into another phone and check if you’re able to make calls and send texts. This will help determine if the issue is with the SIM or the device.

     

    2. Manually connect to the iD Mobile network

     

    Swipe down on the main screen to open the notifications panel

    Tap the Settings icon

    Tap Connections

    Tap Mobile Networks

    Turn off Select Automatically

    Select iD Mobile

    Wait a few minutes and test the service again

     

    3. Perform a mobile network reset

     

    Swipe down from the top of the screen

    Tap the Settings icon

    Tap General Management

    Tap Reset

    Tap Reset Mobile Network Settings

    Tap Reset Settings and confirm

    Tap Reset Wi-Fi and Bluetooth Settings

    Tap Reset Settings and confirm

    Return to the home screen

    Restart your phone

     

    Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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