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i canceled my sim only but you still charged me

  • April 17, 2026
  • 1 reply
  • 6 views
W
Community Member

I cancelled but was still charged 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • April 17, 2026

    Hi ​@Will162u283u 

    I’m sorry to hear you’ve been charged after cancelling I understand how frustrating that must be.

    This can sometimes happen if the cancellation was processed after the billing date, meaning a final charge may still be applied. It could also be that there was an outstanding balance on the account.

    I’ll be happy to check this for you and clarify exactly what the charge relates to. Could you please send us a private message via our socials (Instagram, Facebook) or via our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m,

    The iD Mobile Team 

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