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Will162u283u
Community Member
Apr 17, 2026 6:15 AM UTC

i canceled my sim only but you still charged me

I cancelled but was still charged 

    1 reply

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Apr 17, 2026 6:00 PM UTC

    Hi ​@Will162u283u 

    I’m sorry to hear you’ve been charged after cancelling I understand how frustrating that must be.

    This can sometimes happen if the cancellation was processed after the billing date, meaning a final charge may still be applied. It could also be that there was an outstanding balance on the account.

    I’ll be happy to check this for you and clarify exactly what the charge relates to. Could you please send us a private message via our socials (Instagram, Facebook) or via our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m,

    The iD Mobile Team 

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