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Question

I need a Pac code to change provider

  • April 7, 2026
  • 1 reply
  • 9 views
D
Community Member

I want to terminate my plan but haven't got access on my phone as sim card is broken

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 7, 2026

    Hi ​@dragon,

     

    I’m really sorry to hear this, and it’s a shame to see you’re planning to leave us.

     

    If your SIM card is broken and you don’t have access to your phone, the best way to get your PAC (to keep your number) is by contacting our Live Chat team. They’ll be able to securely access your account and arrange this for you.

     

    You can reach them here: https://www.idmobile.co.uk/live-chat

     

    They’ll guide you through the next steps and make the process as smooth as possible.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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