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i need simeone to speak to otherwise i will cancell this contract.

  • December 14, 2025
  • 7 replies
  • 144 views

I dont do online chat. I am fustrated already. 4hrs anf getting no where 

Best answer by WelshPaul

I dont do online chat.

Then don’t sign up with a telecommunications company that only offers support via live chat.

7 replies

Lamiya C
iD Mobile Employee
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  • iD Mobile Employee
  • December 14, 2025

Hi ​@Dayesto2003 ,

 

I’m really sorry to hear how frustrated you’re feeling,  spending hours trying to get help and not getting anywhere is completely understandable. I want to make sure this gets resolved for you.

To assist you directly,, you will be getting a DM on this platform, where I will text you and have what you need arranged for you. 

 

Lamiya


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • December 14, 2025

I dont do online chat.

Then don’t sign up with a telecommunications company that only offers support via live chat.


  • New Contributor
  • April 11, 2026

Hi no one here to answer the bad service I sowed in my life 


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  • iD Mobile Employee
  • April 13, 2026

Hi ​@Hazzo 

 

Could you please advise what happened and what issues you experienced with the service?

 

Michael Z


Margaret3110
New Contributor
  • New Contributor
  • July 6, 2026

I have been sent an attachment of earning to my employer and have not been notified about an outstanding bill


Margaret3110
New Contributor
  • New Contributor
  • July 6, 2026

ID say I owe £109 from the year 2019 why have I not been informed?


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2026

Hi ​@Margaret3110,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team