Hi ​@K wilson 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team 

Hi, 

I want to cancel my contract please. How do I go about this?

Hi ​@Hmaske.

Thank you for your post. We offer three disconnection options:

• STAC code – cancels your number immediately (you won’t keep it). You’ll need to give the STAC code to your new network. If you don’t use it, your iD account will stay active. Don’t choose this if you can’t provide the STAC code to another provider.
• PAC code – transfers your number to a different network.
• 30‑day disconnection – you keep using your service until the contract ends after 30 days.

To have any of these initiated, please contact us directly via live chat at https://www.idmobile.co.uk/live-chat.

Thanks,

Marqerita

The iD Mobile Team

I want to cancel my contract as from today

Hi ​@Nmobile.

Thank you for your post. We only offer three disconnection options:

• STAC code – cancels your number immediately (you won’t keep it). You’ll need to give the STAC code to your new network. If you don’t use it, your iD account will stay active. Don’t choose this if you can’t provide the STAC code to another provider.
• PAC code – transfers your number to a different network.
• 30‑day disconnection – you keep using your service until the contract ends after 30 days.

To have any of these initiated, please contact us directly via live chat at https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team