New Contributor

Question

ID acknowledging cancellation

Forum|Forum|1 month ago
July 31, 2026
2 replies
16 views

I cancelled a new ID number. And kept my old one, ID acknowledged in writing and the person on CHAT, but ID continue to say I owe payment on a number that was cancelled within its 14 days stand off period. The data I gave and stated in writing was assisted by Google Gemini and evidence, so I know I am up to date and ID need to get their systems up to date immediately and apologise to me as I may leave ID because of this!

iD Mobile Employee

Hi @Froglands,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

FroglandsAuthor

New Contributor

I received an email which I havecreplied to and given the data requested, awaiting responce