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Question

ID acknowledging cancellation

  • July 31, 2026
  • 2 replies
  • 6 views
F
New Contributor

I cancelled a new ID number. And kept my old one, ID acknowledged in writing and the person on CHAT, but ID continue to say I owe payment on a number that was cancelled within its 14 days stand off period. The data I gave and stated in writing was assisted by Google Gemini and evidence, so I know I am up to date and ID need to get their systems up to date immediately and apologise to me as I may leave ID because of this!

    2 replies

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • July 31, 2026

    Hi ​@Froglands,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    New Contributor
    • Froglands
    • Author
    • New Contributor
    • July 31, 2026

    I received an email which I havecreplied to and given the data requested, awaiting responce

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