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Community Member
Rahiakther
Community Member
Feb 17, 2026 12:25 AM UTC
Question

im realy very disappointed, i cant use my data or cant make any calls. i need to leace ASAP. my bill is increased significantly. im paying £26.71 per month and i cant effort anymore.please cancel my contact.

I'm so disappointed,  I don't have any service for 3 days. Actually since I've got this contact itiis a very poor service from the I'd mobile.  I've to leave ASAP because I can't effort the high bill anymore. 

 

      1 reply

      Marquerita T
      iD Mobile Employee
      Marquerita T
      iD Mobile Employee
      Feb 18, 2026 10:05 AM UTC

      Hi ​@Rahiakther 

      I’m really sorry to hear you’ve been without service.  I completely understand how frustrating this must be, especially so early into your contract.

       

      To help us investigate and get this resolved for you, could you please share:

      Your full postcode, this helps us check network coverage in your area.

      More details about the signal issue; are you experiencing problems with calls, texts, mobile data, or all three?

       

      Once we have this information, we can look into the issue more closely and guide you on the next steps to restore your service.

       

      ~Marquerita

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