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Community Member
Send help pls
Community Member
July 9, 2026
Question

Invalid PAC code?

  • July 9, 2026
  • 1 reply
  • 15 views

Hello,

I requested a PAC code 2 weeks ago but when I try to use the code with my new network it says it is invalid or expired. It should not expire for another 2 weeks and the switch date is before the stated expiry date. Please can I be issued with a fresh PAC code which expires 1 month from today.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 10, 2026

    Hi ​@Send help pls,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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