Is the pac code facility down?

Forum|Forum|11 months ago
October 7, 2025
3 replies
54 views

Hello all, was wondering if anyone else had the same issue as me. I’ve been trying to request a PAC code for days and constantly get an error message saying :

Hi, we've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD Mobile

Is anyone else receiving this message when requesting ? Thank you

Tom

iD Mobile Employee

Hi @C4U86

There aren’t any errors on our side with processing PAC codes at this time, have you tried the below?

https://www.idmobile.co.uk/help-and-support/leaving-id

Tom

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C

C4U86Author

New Contributor

I have tried this and contacted live chat many times however this issue still persists. It’s a real fustration, I am not sure what to do

M

Michael Z

iD Mobile Employee

Hi @C4U86,

I’m sorry to hear you’re still experiencing issues with requesting your PAC code. If the problem persists, please reach out to us via our social channels (Facebook or Instagram) or contact our Live Chat team using the link below:

👉 https://www.idmobile.co.uk/live-chat

We may need to escalate the matter to our technical support team to help get this resolved for you.

Best regards,
Michael Z

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