Just Cannot keep forgiving this 'provider'... | iD Mobile Community
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Question

Just Cannot keep forgiving this 'provider'...

  • October 3, 2025
  • 4 replies
  • 54 views
Denis Shiel
New Contributor

Does anyone know how to leave ID Mobile?

I've been with them since practically their very beginning but the service is now SO bad and they're so difficult to get in touch with (&they never return calls like they say thry will) and they won't deal with any of many new faults on the Service and I just can't keep missing phone calls from people

(always a really important phone calls like

medical or money and never spam!)

 

I want to keep my number and I want to pay off my handset and just get out of here but how?🤷‍♂️

 

cheers for any help or ideas

    4 replies

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • October 3, 2025

    Hi ​@Denis Shiel  I am very sorry to hear of the poor service you have had, and we would certainly like to try to put this right for you. If needed we can assist you with a disconnection, but we would need to check your account further.

    Would you like us to send you a private message here? 

    We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.

    https://www.idmobile.co.uk/live-chat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Denis Shiel
    New Contributor
    • Denis Shiel
    • Author
    • New Contributor
    • October 3, 2025

    How do I send a "private message"?

    Denis Shiel
    New Contributor
    • Denis Shiel
    • Author
    • New Contributor
    • October 3, 2025

    Hi ​@Denis Shiel  I am very sorry to hear of the poor service you have had, and we would certainly like to try to put this right for you. If needed we can assist you with a disconnection, but we would need to check your account further.

    Would you like us to send you a private message here? 

    We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.

    https://www.idmobile.co.uk/live-chat 

    I've now been told, over typically intermittent phone call, then I just have to wait for service to be resumed properly and there's no indication of when that could be. If I want to go to a working phone from a provider then I have to pay extra to leave my account even though I wasn't at fault!

    service to be resumed properly and there's no indication of when that could be. If I want to go to a working phone from a provider then I have to pay extra to leave my account even though I wasn't at fault!

     

    Been with them over a decade and I've never been in default...🤬

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 4, 2025

    Hi ​@Denis Shiel, we can send you a PM here if you’d like?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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