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Community Member
Sandars
Community Member
October 6, 2025
Question

leave

  • October 6, 2025
  • 1 reply
  • 106 views

I have tried the cancel the plan and I still have not got a cancellation email. I have cancelled the direct debit. Can someone confirm I do not have any account or anything with you please and thanks 

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    1 reply

    Tom
    iD Mobile Employee
    Tom
    iD Mobile Employee
    October 6, 2025

    Hi ​@Sandars 

     

    How is it you’ve tried cancelling your plan? Are you cancelling a new order or a plan you’ve had for a while?

     

    Cancelling direct debit is not a cancellation of an account.

     

    https://www.idmobile.co.uk/help-and-support/leaving-id

     

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations

     

    Tom

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