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Question

leave contract early charge

  • July 21, 2026
  • 3 replies
  • 17 views
L
New Contributor

Hi I’m looking to change network providers because my signal is terrible at home and work and many other places, this is causing great difficulties in getting good standard use out of my phone. Will I be charged if I leave my contract early - it’s up in October 2026.

    3 replies

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • July 21, 2026

    Hi ​@Liame ,

     

    Thank you for your message.

     

    Yes, if you cancel your contract before it reaches its minimum term in October 2026, you'll be subject to an early termination fee.

    Before considering cancellation, could you please confirm whether you've already reported your coverage issues to iD Mobile and whether the matter has been escalated to our Technical Team for investigation?

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Liame
    • Author
    • New Contributor
    • July 21, 2026

    I haven’t reported it, I just put it down to poor signal. How can I report it 

    T
    Helpful Contributor
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    • Tashnieka.D
    • Helpful Contributor
    • July 22, 2026

    Hi ​@Liame,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    We'll speak to you there.


    Thanks,
    Tashnieka

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