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Leaving due to inability to port

  • July 18, 2026
  • 1 reply
  • 12 views

Frustrating…

I lost my iPhone 16 on holiday. Travel insurance company have paid me less than the iPhone 16 is currently priced leaving a shortfall of £150.

However, instead of buying a new handset at £699 I’ve had the idea to use the insurance money to pay off my current contract which has around 12 months left to run (£490ish)

I could then start a new contract with ID mobile which to get a replacement phone and ID would get me for another 2 years.

However, ID (as with most I imagine) don’t do internal porting. This means Id lose my number. Therefore ID are going to lose me as a customer as Ill have to go elsewhere to keep my number.

I like ID mobile, but not more than I hate the idea of changing my phone number and the inconvenience it would cause having to update details everywhere.

1 reply

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  • iD Mobile Employee
  • July 19, 2026

Hi ​@Michael389011 

 

Thank you for getting in touch with us.

 

I'm sorry to hear about your phone being lost while you were on holiday.

I completely understand why you'd want to keep your current mobile number, especially given how many accounts and services are linked to it.

If you pay off your current plan and take out a new iD Mobile plan, we're unfortunately unable to transfer your existing iD Mobile number directly onto another iD Mobile account, as we don't support internal number transfers.

If you'd like to discuss your options before making a decision, please send us a private message via our socials (Facebook or Instagram).

 

Thank you,

 

Zandile M

The iD Mobile Team