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Community Member
Frustrated26
Community Member
July 20, 2026
Question

Leaving ID with no SIM or other details, final demand received, unable to pay on app or automated line

  • July 20, 2026
  • 1 reply
  • 16 views

I am trying to leave ID mobile but no longer have my SIM, phone number or any other details in order to access the app. I have tried to explain this several times to no avail. I have now received a final demand but the automated payment line will not accept my call. The letter was dated 13th July and i have received it today, 20th July. Please let me know how i sort this out?

1 reply

Anneline M
iD Mobile Employee
Anneline M
iD Mobile Employee
July 21, 2026

Hi ​@Frustrated26, 

 

We’re sorry to hear that you’re experiencing an issue with making payment. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline

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