I am trying to leave ID mobile but no longer have my SIM, phone number or any other details in order to access the app. I have tried to explain this several times to no avail. I have now received a final demand but the automated payment line will not accept my call. The letter was dated 13th July and i have received it today, 20th July. Please let me know how i sort this out?
Question
Leaving ID with no SIM or other details, final demand received, unable to pay on app or automated line
+4Hi
We’re sorry to hear that you’re experiencing an issue with making payment.
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Anneline
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