Leaving this god forsaken network

Forum|Forum|6 months ago
March 14, 2026
1 reply
10 views

This company is utterly vile! Do they make it easy to leave? Do they hell!. I was going to stay after my contract but tried to move to pay as you go. What a shtshow, You will never get me as a customer again. As for your AI help lol, fckn bin that crap! I wanted a number to speak to a human! You’ve lost me now! I’m moving to giffgaff I’ve no idea how much you lot are going to extort and I do not care! Never again would I use such a poor company!

Shove your service where the sun don’t shine!

K

Kwanele Z

iD Mobile Employee

Hi @Tevion74,

Thanks for your message.

We are really sorry to hear how frustrated you feel, and we completely understand why you’re upset. That’s clearly not the experience we want any of our customers to have.

Please accept our sincere apologies for the inconvenience and frustration this has caused. We do genuinely care about getting things right for you, and it’s disappointing to hear that we’ve fallen short here. We would really appreciate the opportunity to look into this properly and try to resolve the issues you’ve raised, as your experience matters to us.

If you’re willing, we’d like to help get this sorted and make the process as smooth as possible for you. We’re here to support you and ensure you’re not left feeling stuck or unheard.

Thanks.

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