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Community Member
chloemarie
Community Member
Aug 12, 2026 10:10 PM UTC
Question

log-in details not accepted

I cannot log into my account as it says number, last name, birthday are not recognised. I want to look at my contract details as hoping to cancel but also cannot log into app

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Aug 13, 2026 8:38 AM UTC

Hi ​@chloemarie,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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