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Question

log-in details not accepted

  • August 12, 2026
  • 1 reply
  • 11 views

I cannot log into my account as it says number, last name, birthday are not recognised. I want to look at my contract details as hoping to cancel but also cannot log into app

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • August 13, 2026

Hi ​@chloemarie,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai