Skip to main content
Community Member
chloemarie
Community Member
August 12, 2026
Question

log-in details not accepted

  • August 12, 2026
  • 1 reply
  • 15 views

I cannot log into my account as it says number, last name, birthday are not recognised. I want to look at my contract details as hoping to cancel but also cannot log into app

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
August 13, 2026

Hi ​@chloemarie,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement