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grussy18
New Contributor
November 28, 2024
Solved

Moving country

  • November 28, 2024
  • 6 replies
  • 420 views

I have moved country temporarily and have got a sim plan over here. If I cancel my ID mobile plan how can I ensure that I can get the same phone number back when I move back to the UK next year?

    Best answer by Tom

    Hi ​@grussy18 

     

    If you cancel your plan, it’ll disconnect and cancel the number.

     

    We’d recommend keeping the plan as is, ensuring that payments are kept up to date, it might be worth seeing if you’re able to upgrade/change plan to a cheaper one so you’re paying less while you’re not using it.

     

    Tom

    6 replies

    Tom
    iD Mobile Employee
    TomAnswer
    iD Mobile Employee
    November 30, 2024

    Hi ​@grussy18 

     

    If you cancel your plan, it’ll disconnect and cancel the number.

     

    We’d recommend keeping the plan as is, ensuring that payments are kept up to date, it might be worth seeing if you’re able to upgrade/change plan to a cheaper one so you’re paying less while you’re not using it.

     

    Tom

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    New Contributor
    grussy18Author
    New Contributor
    November 30, 2024

    There’s no cheaper plan. So I’m just stuck paying this contract that I can’t use until I get back just so I can keep my original UK number is that what you’re saying?

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    December 2, 2024

    Hey there ​@grussy18. If you want to keep your phone number, you’d either need to continue the same contract, or move it to another network.

     

    If you cancelled your plan with us, and didn’t move the number elsewhere, then it’d be lost within 60-days of disconnection.

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    AlexanerSS
    New Contributor
    October 8, 2025

    I moved abroad a while ago and just cancelled through the live chat after turning off my direct debit. They asked for my PAC too, even though I didn’t need to keep the number.

    Kash M
    iD Mobile Employee
    Kash M
    iD Mobile Employee
    October 13, 2025

    Hi ​@AlexanerSS,

    Is the contract disconnected? Did you use the PAC to move the number to a different network?

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    October 13, 2025

    I moved abroad a while ago and just cancelled through the live chat after turning off my direct debit. They asked for my PAC too, even though I didn’t need to keep the number.

    Cancelling your direct debit will leave your final bill unpaid, which will be passed on to a debt collection agency and ruin your credit file.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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