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Community Member
ACWYORK
Community Member
Jul 19, 2026 7:22 PM UTC
Question

Need to cancel my contract but I no longer have the SIM card

I need to cancel a contract but I cannot pick up the text which is being sent to the mobile number I am cancelling as I no longer have the SIM card. Please advise.

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Jul 20, 2026 10:55 AM UTC

    Hi ​@ACWYORK, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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