Skip to main content
Community Member
Yukes
Community Member
Apr 3, 2026 9:02 AM UTC
Question

need to leave with minimum charge and messed up

My 24 months contracted ended today and wanted to downgrade the monthy charge while giving 30 day notice..I switched to from £35 a month contract to £6 months contract as it said monthly. It did not say ot was fixed term contract. I select the £6 plan and then got how much it cost to leave and it was 32.05 But it is now showing i have £6 a month contract for 24 months...and have to pay over 50 to leave...?   I just wanted to leave ID mobile with paying minimum.  Can you help? I need to speak to someone.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Apr 3, 2026 9:40 AM UTC

    Hi ​@Yukes,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement